Terms and Conditions 
Scroll down for the T&C applying to your service. please contact us for detailed information for your specific service 

 Price increase ,Covid 19 :  we are all fully vaccinated and our vehicles all have QR codes so you can feel secure that  you are travelling safe , upon request special cleaning is possible above our normal standards  at a nominal fee. we endevour to maintain our rates for our service as quoted to you but sometimes suppliers increase rates to us at short notice  which we will need to pass on in order to stay in business ,  on the rare chance that this happens when we hope you understand as these increases are never made lightly.

Force Majeure
.1 Neither Party will be liable to the other for any failure to perform its obligations under this Contract where the failure is due to a Force Majeure Event.

.2 A Party who wishes to claim suspension of its obligations due to a Force Majeure Event must notify the other Party as soon as reasonably possible. The notice must state:

(a) the nature of the circumstances giving rise to the Force Majeure Event;

(b) the extent of that Party's inability to perform under this Contract;

(c) the likely duration of that non-performance; and

(d) what steps are being taken to minimise the impact of the Force Majeure Event.

Travel SERVICES:
For travel services booked as a group via email or phone only we require:

Confirmation of Quote by email
Total passengers travelling
Person in charge with NZ mobile phone number
Land line number for secondary contact
Start time and finish time
In order to finalize your booking, we need the following information and or deposits.  At busy times of the year please ensure that you request a quote as early as possible.  ie: Accommodation bookings around Chinese New Year need to be booked at least 4 months in advance

For travel services to ski fields booked from the booking page:

A 4% administration fee will be charged for cancellations or changes to your booking 
Cancellations can be done without penalty for local trips with 24hr notice for Schools and Institutions and tour operators
 
For travel services with activity we require:

Confirmation of Quote by email
Total passengers travelling with breakdown for age, students and teachers
Person in charge with NZ mobile phone number
Land line number for secondary contact
Start time and finish time
Confirmation of who is doing RAM’s
Cancellation policy depends on activity provider and we will endeavor to communicate them to you.  For local trips 24hrs for transport applies.

For travel services with activity and overnight accommodation we require:

Confirmation of Quote by email
A rooming list with names (first and family names) number of males and female students and teachers   We request this is returned at least two weeks prior to your first night's reservation. 
Person in charge with NZ mobile phone number
Land line number for secondary contact
Start day & time and finish day & time
NOTE: During busy seasons such as Chinese New Year, Easter and School & Public Holidays accommodation can be hard to find.  We make no guarantee of securing accommodation until a deposit is paid and recommend you book tours well in advance
 
Cancellations:

Cancellations made within 1 week of arrival / travel will result in the client being charged for the full amount.
·            Client no shows will be charged in full.
·            A non-refundable deposit of 20% of the total cost of travel is required to confirm a booking and cover administration and accommodation bookings
·            Changes of up to a 10% decrease in numbers of the original size can be made without penalty providing Smylies is notified a minimum of 1 week prior to arrival / travel for half day tours and activities and 2 weeks for for sole use trips during the Chinese New Year period, Japan golden week, NZ school holidays and NCEA periods.
 Any request to increase group size will be accommodated subject to availability and the group will be charged accordingly.
 
PAYMENT 

For NZ Schools and Institutions:
We will invoice you after the trip is finished and require full payment within 7 days of the invoice date into our bank account.
 
For new clients based in NZ and overseas:
We require 20% deposit on confirming the booking and full payment no less than 1 month prior to the trip commencing.